Terms of Business
Twilo Creative Limited
Updated 7th January 2026
1. Introduction and Definitions
The Agreement is between The Client (hereinafter called “Client”) and Twilo Creative Limited (herein after called “Twilo” or “the agency”) and together the “Parties”. The Agreement will be in accordance with the following Terms and Conditions unless and until an alternative is specifically agreed between the Parties. The Agreement between the parties comprises Twilo’s written Engagement Letter or Proposal and these terms and conditions. The Agreement shall be deemed accepted by the Client upon the first of (i) the Client’s signature of the Agreement, (ii) the Client’s instruction to commence work, (iii) starting work at the Client’s site or (iv) the Client’s payment of any agreed fee. Variations or additions to the Agreement can be made. However, both Parties must agree to the variation or addition in writing.
2. Scope of Services
Twilo agrees to provide services as per the terms and conditions mentioned in this agreement. The scope of the services provided by Twilo will be as mutually agreed upon by both the parties.
3. Fees and Payment
Twilo shall charge fees for the services provided, as mutually agreed upon by both the parties.
4. Intellectual Property
Twilo acknowledges that all intellectual property rights arising from the services provided by the agency, including any work created or developed by the agency, shall belong exclusively to the Client upon payment of all invoices relating to the project. Twilo shall not use, sell, or disclose any confidential company information about the Client without the Client’s prior written consent.
5. Termination
Either party may terminate this agreement by giving 30 days written notice to the other party. If the agreement is terminated before the completion of the project, Twilo shall be entitled to compensation for the work done up to the termination date. Either Party may terminate the Agreement forthwith by written notice if the other Party commits an act of bankruptcy or goes into liquidation or is put into liquidation (other than for a proper commercial purpose and whilst solvent) or a receiver is appointed or an administration order is made in respect of it. Either Party may terminate the Agreement forthwith by written notice if the other Party commits a material breach of the Agreement and has failed to remedy the breach within 30 days of receipt of a written notice from the other Party identifying that the breach has occurred. Termination shall not affect any accrued rights or liabilities arising out of the Agreement.
6. Confidentiality
Twilo agrees to maintain confidentiality with respect to any information provided by the Client, including any confidential or proprietary information. Twilo shall not disclose or use such information for any purpose other than the purpose of providing agreed services.
7. Warranties and Indemnification
Twilo warrants that it will provide services with reasonable skill and care, and in compliance with all applicable laws and regulations. Twilo shall indemnify the Client against all claims, damages, and expenses arising from any breach of this agreement by the agency.
8. Limitation of Liability
Twilo’s liability for any breach of this agreement shall be limited to the fees paid by the Client to Twilo under this agreement.
9. Publicity
The Client agrees that Twilo may:
• refer to the Client on its client lists via name and logo; and
• refer to the nature of the Services contracted
10. Suspension of Services for Non-Paid Invoices
Non-payment of invoices, including those pertaining to services, hosting or retainer fees, will result in the suspension of all services provided by Twilo. We value our clients and strive to deliver exceptional results, but we also rely on timely payments to maintain the high level of service and support you expect from us. Therefore, it is essential that you adhere to our payment terms to ensure uninterrupted access to our comprehensive suite of services. We understand that unforeseen circumstances may arise, and we are committed to working with you to find a mutually acceptable solution in such cases. However, it is imperative that all invoices are settled by the invoice due date to avoid any disruptions in the services we offer.
11. Governing Law and Jurisdiction
The Agreement shall be governed by and construed in accordance with the laws of England and Wales and any dispute arising out of or in connection with the Agreement will be subject to the exclusive jurisdiction of the English Courts.
12. Entire Agreement
This agreement contains the entire understanding of the parties with respect to the subject matter hereof and supersedes all prior negotiations, understandings, and agreements between the parties.
13. Amendments
This agreement may not be amended except in writing signed by both parties.
By signing the engagement letter or agreeing to the terms of the proposal, the parties acknowledge that they have read, understand, and agree to the terms of this agreement.