Here's our end of month review for April...
Wayne
Bank Holiday season has started and with it came amazing weather, it's amazing how the lighter mornings put a spring in our step!During April I’ve spent a lot of time working ‘on’ the business, rather than ‘in’ it. It’s always hard to get that balance right but it must be done.
We started with our Q2 meeting and the team came up with some great ideas. The most notable suggestions related to the software we use and what we can develop to help us and our clients. We’re starting by working on a CRM and quoting system. As for our clients we are looking at developing a Digital Marketing Report system which will allow us to deliver comprehensive reports quickly and more regularly. We’ve made great progress with our DM accounts in recent months and it’s now time to look at improving our service offering with something truly bespoke to match our business values.
At the end of our Q2 meeting I asked the team what they think our advantages are and it’s clear we are all working together with the same focus;
- We “GET THE WORK DONE” and we “DO IT RIGHT”
- We take an interest in the client’s business
- We over-deliver allowing the client to focus on running their own business
- You’re dealing with the people doing the work, not a Salesperson
- We work to a high standard
- We are “GENUINE” and “HARD WORKING”
Talk is cheap so we know we have to back everything up, and that is what we work hard to do.
Twilo invited Malcolm Hall and his colleagues Nick & Nigel from ‘The Realistic Business Consortium‘ to deliver a team building exercise which we found very productive as it raised further ideas from the team. On the back of this we have an action plan to help solidify Twilo’s standing and further improve our service.
Twilo is now well into year 4 which is a great achievement and one I am proud of, both for myself and the team who are working hard and delivering fantastic Websites and Digital Marketing campaigns. It’s now time to put all of the last months findings into practice and move ahead with improving our service offering.
