Ever wondered why your Google Ads costs are so high, or why your ads aren’t showing up as often as you’d like? The answer might be right in front of you, hidden in plain sight. It’s called Quality Score, and it’s one of the most critical factors determining the success of your ad campaigns.
If you’ve been focusing solely on your budget and bids, you’re missing a trick. Think of Quality Score as a rating that Google gives your keywords on a scale from 1 to 10. The higher the rating, the better your ads perform, and the less you pay. It’s Google’s way of rewarding advertisers who provide a great experience for users.
What Exactly Is a Good Quality Score?
Google calculates your Quality Score based on three key components:
- Expected Click-Through Rate (CTR): This is Google’s prediction of how likely your ad is to be clicked when it’s shown. If your ad copy is compelling and relevant to the user’s search, your expected CTR will be higher.
- Ad Relevance: This measures how closely your ad relates to the keywords you’re targeting. For example, if someone searches for “men’s trainers” and your ad text is about “women’s formal shoes,” your ad relevance will be low.
- Landing Page Experience: This looks at how relevant and useful your landing page is to the person who clicked your ad. A good landing page is easy to navigate, loads quickly, and provides the information or product the user was searching for.
You can view your Quality Score for each keyword in your Google Ads account, along with the status of each of these three components (Above Average, Average, or Below Average).
Why a Higher Quality Score Is Your Secret Weapon
Focusing on Quality Score isn’t just about getting a good rating; it has a direct, tangible impact on your bottom line.
- Lower Costs: A high Quality Score can dramatically reduce your cost-per-click (CPC). Google rewards high-quality ads by letting them enter the ad auction at a lower price. This means you can pay less than a competitor and still appear above them.
- Higher Ad Rank: Your Ad Rank determines where your ad shows up on the search results page. The formula is simple: Ad Rank = Bid x Quality Score. This means a competitor with a lower bid, but a much higher Quality Score can actually beat you for a top spot.
In short, a strong Quality Score gives you an enormous competitive advantage, allowing you to get more clicks and better ad positions for less money.
How to Boost Your Quality Score Right Now
Improving your Quality Score is an ongoing process, but it’s worth the effort. Here’s what you can do:
- Refine Your Keywords: Don’t just lump all your keywords together. Create tightly themed ad groups where each keyword is highly relevant to your ad copy. For example, instead of a single ad group for “trainers,” create separate groups for “men’s running trainers,” “women’s gym trainers,” and “black leather trainers.”
- Write Better Ad Copy: Make sure your ad copy is a direct response to what the user searched for. Include your primary keywords in your ad headlines and descriptions. Use ad extensions like sitelinks and callouts to provide more information and make your ad more compelling.
- Fix Your Landing Pages: Ensure your landing page is fast, mobile-friendly, and delivers on the promise of the ad. If your ad is for “20% off all trainers,” the landing page should prominently feature that offer and lead users directly to the right products.

Ignoring your Quality Score is like driving with the handbrake on. By paying attention to this powerful metric and taking steps to improve it, you can unlock better performance and save money on every single click.
Looking to ensure your PPC ads are performing to their maximum? Contact Twilo today and we can help you achieve this.